In an era of smartphones and on-demand everything, local spas are collectively coming to a rather daunting understanding online reviews could make or break a business.
The way customers seek out and do business has shifted dramatically over the past few years, and with it, their expectations. Recent studies have shown that customers expect more convenience and technological access than ever before. And they're more willing to leave a business if their expectations aren't met.
If you want to stay competitive and win customers before they even walk into the spa, you'll need to revamp your customer journey from the perspective of a modern consumer.
Join Podium experts to learn about 6 local SEO myths that need busting and find out how you can improve your online reputation accordingly. Plus, get access to:
- New consumer trends
- A guide to improving your GMB listing
- And a step-by-step on gathering more high-quality reviews
Director of Healthcare
Sr. Marketing Specialist
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